Scaling a Mobile Repair Business

The Challenge

Solo Apple Watch repair technician with 10 years of experience couldn’t scale beyond one person. Every hire quit within weeks. No way to train or keep them. Expert at repairs, zero operational structure.

What wasn’t working:

• Unstructured daily workflow with scheduling conflicts
• No client intake process causing service inconsistencies
• No standardized processes for hiring or training
• Early employees left due to unclear roles and expectations
• No replicable systems for multi-location scaling

The Approach

Built operational foundations the founder could own and run independently. Systems built from scratch for sustainable growth.

Systems built:

• Client intake framework — structured onboarding capturing device details, repair scope, and service expectations
• Daily operations — scheduling protocols, ordering workflows, and customer communication standards
• Team onboarding framework — role definitions, training procedures, and performance expectations
• Inventory optimization — parts tracking and supplier management eliminating waste and reducing costs
• Expansion framework — site selection criteria and system replication processes

The Results

Scaled from solo shop to 2-location business with systems supporting ongoing expansion.

• Multi-location chain — expanded from single shop to 2 locations with third site in development
• Internal team growth — scaled from solo founder to 4-person team. Standardized onboarding eliminated early turnover
• Consistent monthly growth — driven by waste reduction and inventory optimization sustaining expansion
• Improved client feedback — consistent service quality through structured client intake and clear expectations

This engagement demonstrates the Partnership approach in action.

“He helped me define my services, build real systems, and set a strategy that still works today. It let me stay focused on my repairs while everything around it became more structured and clear. I feel much more in control now, and his coaching on key decisions led to my first expansion.”

— Ariel, Founder, Mobile Repair Lab